FAQ

Average transit times to the United States from our domestic warehouse: 4 - 7 Business days.

Average transit times to the United States from our international warehouse: 7 - 30 Business days.

Average transit times to International: 15 - 45 Business days.

There are circumstances that are out of our control (natural disasters, holidays, weather, pandemic, etc) that may cause shipping postponements.  While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.  For this reason, we do not guarantee the exact delivery times; the delivery issue is the responsibility of the shipping company.

I placed an order when, will it ship?
Please allow 2 - 5 business days of processing and production time for your order to ship out.

Will I receive a tracking number?
We provide tracking for most orders.  Tracking will be available once your product is shipped.  Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order please email us at [email protected]

Return & refund policy
Due to the limited nature of the items we offer exchanges only and no refunds.  The exchange will be of equal value to the item that you are returning.  Our return policy lasts until 15 days after the item is marked as delivered for damage or faulty goods.  If you are unhappy with your order or you have received a faulty item, please contact us at [email protected] and we will be able to assist you.  For any items being returned to us, you will be expected to cover to cover the cost of shipping the item to us unless the reason for return is our error.

Can I cancel my order?
You are able to cancel your order with no penalty!  You must cancel your order 24 hours after creating if for the cancellation to be applied.  If the item has already been shipped, please email us at [email protected].  All you need to do is send us an email with the subject line "CANCEL".

I have entered an incorrect address!
If you have misspelled or auto-filled your address incorrectly, simply replay to your order confirmation email and give us the correct information.  Notify us immediately via email at [email protected].  If the address is wrong, we can correct this within 24 hours.My 

My item arrived damaged

We do ship every item with extra padding.  Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with"

• Your order number.
• A picture of the damage product.

Once received, we'll be happy to send out another free of charge.

I have a question that wasn't answered, can you please help?
If we still haven't managed to answer your questions please feel free to contact us and we will do our best to reply within 24 hours :)